Which entity conducts an investigation when a complaint is filed against a licensee?

The correct response indicates that the DBPR (Department of Business and Professional Regulation) is responsible for conducting investigations when a complaint is filed against a licensee. This is important because the DBPR is the governmental body that oversees various professions, including real estate, ensuring that licensees adhere to state regulations and standards. When a complaint is made, the DBPR is tasked with looking into the matter, gathering facts, and determining if there has been a violation of laws or regulations that govern licensed professionals.

Other entities, like the Real Estate Commission and the Bureau of Consumer Protection, may play supportive roles in enforcing regulations or protecting consumer rights, but the DBPR is specifically designated to investigate complaints against individuals holding licenses. Understanding the role of the DBPR helps in recognizing the structure and function of regulatory bodies within Virginia's real estate framework.